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YesCare Corp Senior Business Analyst in Hanover, Maryland

Experience & Requirements

  • Bachelor’s degree in Business Administration, Computer Science, or related field preferred.

  • 3-5 years of direct work experience in a business process analysis capacity, including all aspects of process analysis, mapping, and documentation. Healthcare experience preferred, Corrections experience a plus.

  • Experience implementing and supporting Electronic Health Record (EHR) applications required.

  • Demonstrated ability to analyze problems/issues, identify patterns and recommend creative solutions to complex problems.

  • Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company goals and strategic priorities.

  • Demonstrates a positive, can-do attitude.

  • Able to partner and interact with all levels within the organization.

  • Mature organizational, presentation and customer service skills.

  • Excellent verbal and written communication skills.

  • Able to multi-task and adapt to changes and shifting priorities with ease in a fast paced environment.

  • Able to contribute to a collaborative team environment. Experience supporting geographically dispersed operations preferred.

  • Must have familiarity with and understanding of support tools, techniques, and IT delivery services.

  • Familiar with enterprise support procedures in a Service Desk setting.

  • Comprehensive understanding of Information Technology Infrastructure Library (ITIL v.3).

  • Fully proficient with Microsoft Office, Microsoft Project, Visio, VB, SQL, reporting/query tools

  • Certified Business Analyst (CBA) preferred

  • Up to 30% travel required

A background check, security clearance and drug screening are required for this role.

YesCare is an Equal Opportunity/Affirmative Action Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status. EOE including Disability/Protected Veterans.


Below is a list of your responsibilities as an Business Systems Analyst with YesCare :

  • Chart existing business processes in order to define current business activities for the development of procedures and models.

  • Elicit requirements using interviews, document analyses, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.

  • Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals. Abstract up from low-level information to a general understanding and refine/distill user requests to true business needs.

  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

  • Participate in issue prioritization.

  • Participate in the deployment of new systems and/or clinical modules, upgrades, fixes and new installations.

  • Be the liaison between the business units, technology teams, support teams, and customer community.

  • Capture observed and reported existing facility processes and policies in Visio diagrams and as business requirement documentation. Create process and systems models, system design proposals, functional user specifications, diagrams and charts to provide direction where appropriate.

  • Prototype new procedures for the purpose of enhancing business processes, operations and information process flow.

  • Analyze requirements, policies, and customer needs against system capabilities and functions to determine gaps.

  • Research, review, and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems and processes.

  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas.

  • Communicate and present process changes, enhancements and modifications to management, peers, staff and other employees so that issues and solutions are understood. Incorporate “best practices” approaches.

  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

  • Manage requirements traceability information and track requirements status throughout projects.

  • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

  • Work with business users and technical support to ensure appropriate test scenarios and test cases are documented for quality assurance testing.

  • Work with software developers and other end users to ensure technical compatibility and user satisfaction. Manage escalation procedures and ensure service levels are maintained. Document, track and monitor problems to ensure timely resolutions are achieved.

  • Participate in the delivery of system and/or application training sessions for end users.

  • Responsible as liaison between IT Support and site providing assistance in resolving IT Issues.

  • Follows standard precautions using personal protective equipment as required.

  • Other duties as assigned by management.

YesCare Benefits (only applicable for full-time positions)

  • Health, Dental and Vision Insurance

  • Life and Disability Insurance

  • Generous PTO plan

  • 401k with matching funds

  • Employee Discount and Rewards Program

  • Tuition Assistance

  • Continuing Education Reimbursement

About YesCare Health

Correctional healthcare is not just a job. It’s a calling.

By choosing a career with Corizon Health, you are choosing the opportunity to truly make a difference in the health, well-being, and future of the patients you serve. We take pride in being a pioneer provider of correctional healthcare. As a Corizon Health professional, you have access to the resources and support to enhance your skills, build a solid foundation to reach your career potential, and contribute to the care and well-being of an underserved population. There is no greater calling. Join Corizon Health today and be part of our legacy of innovation and clinical expertise.

Join Our Talent Community

ID 2022-12864

Job Locations US-MD-Hanover

Category Information Technology

Position Type Regular Full-time

Shift / Schedule Day

Location ID 91200